 Questions
about DidUBackUp
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Q: How does the DidUBackUp online backup service work?
A. After you sign up for the DidUBackUp online backup
service on our website (http://www.didubackup.com),
you will download and then install the DidUBackUp software onto your computer.
Once the DidUBackUp software is installed, it will always remain in your
system background. You will create backup sets that contain information
on the files or folders that you want to backup and the days and times
that you want to back them up. Backups will then occur automatically.
When a backup begins, the DidUBackUp software will search all of the folders
and files that are contained in your backup set. All new files and all
files that have changed since the last backup, will be compressed, encrypted
and then sent to the Big G Technologies servers.
You will be able to restore files at any time, by opening
the software and selecting which files you want to restore. If you have
a system failure, you will have the ability to reinstall the software
and then restore all of your files.
Q: How many different versions of the same file can I store?
A. You have the ability to save an unlimited number
of versions of the same file. By default, the DidUBackUp software is set
up to save 10 versions. The software includes a sophisticated wizard
that allows you to manage how old versions are handled, giving you control
over your backups and over your storage space.
Q: How do I know if my backups are working?
A. You have the option of receiving an email notification
that will be sent to you automatically after every successful backup.
You can turn this option on or off at any time. In addition, the DidUBackUp
software keeps a log of every file that was backed up. You can view
or search this log at any time.
Q: How do I select which files to backup?
A. The DidUBackUp software gives you two methods of
choosing files to backup. You can choose folders to backup (such as
"My Documents") or you can select files by file type (i.e. Microsoft
Word documents). In addition, DidUBackUp allows you to have an unlimited
number of backup sets. You can, for example create backup sets to backup
your Microsoft Exchange database once a week and all of your Microsoft
Word documents daily during the night.
Q: Can my data get a virus while it is backed up and stored on your
servers?
A. No. Viruses cannot spread to files that are
backed up and stored on the Big G Technologies servers. If one of your files contains
a virus and that file is backed up, the virus will be contained to that
one file.
Q: What are the minimum hardware requirements for the DidUBackUp online
backup service?
A. The minimum hardware requirements are a 200
MHz Intel Pentium Pro computer (or equivalent), 64 MB of RAM and 100
MB free disk space.
Q: What are the recommended hardware requirements for the DidUBackUp
online backup service?
A. The recommended hardware requirements are a
400 MHz Intel Pentium II computer (or equivalent), 128 MB of RAM and
300 MB free disk space.
Q: Will DidUBackUp online backup service work with a dial-up Internet
connection?
A. Yes. DidUBackUp will work with a dial-up Internet
connection, though backups will be slower than with a broadband connection.
Q: What operating systems will DidUBackUp work with?
A. DidUBackUp will work on the following operating
systems: Windows 98, ME, NT 4.0 Pro/Server, 2000 Pro, 2000 Server, XP
Home, XP Pro, 2003 Server and 2003 Small Business Server.
Q: Will DidUBackUp work on a Mac or Linux based computer?
A. No. Unfortunately, DidUBackUp is currently not
designed to work on a Mac or Linux based computer. Please check back
with us in the future as we are planning to add Mac and Linux support.
However, you can backup files that are contained on a Mac or a computer
running Linux if the hard drives on those computers are mapped to a
Windows based server.
Q: Is the amount of storage space that I use calculated on a compressed
or uncompressed basis?
A. The amount of storage space is calculated on
a compressed basis. In other words, the storage space you are using
is calculated on the amount of data that is actually sent and stored
on the Big G Technologies servers. Depending on the types of files that you are
backing up, you may actually receive two or three times as much storage
space than you are paying for because of compression.
Q: What are the steps to install the DidUBackUp software?
A. After you create an account and download the
DidUBackUp software, the installation process will begin. Your first step
will be to set up your unique encryption key. Next you will be prompted
to enter your username, password and computer ID. The DidUBackUp software
will then test the connection to the Big G Technologies servers by compressing,
encrypting and uploading a test file and then downloading, decrypting
and decompressing the same file. Your DidUBackUp software will now be ready
to use. Once the configuration is done, the DidUBackUp software will guide
you through the setup of your first backup set. You will select the
files and folders to backup as well as the days and times that you want
the backup to run automatically. Finally, you will be prompted to begin
your first backup.
Q: Will DidUBackUp work if I have a firewall?
A. Yes. If you have a physical firewall (a hardware
device), you should not have to make any changes to your firewall configurations
in order for DidUBackUp to work properly. If you have personal firewall
software, such as Norton Internet Security, Norton Personal Firewall,
Blackice, ZoneAlarm, NetNanny, etc., you must make sure that your firewall
software allows the DidUBackUp software to pass through.
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